Web Content Filtering to Improve Business Productivity
Why are things not getting done in the office?
It’s 2015, and of course, your business is connected to the internet.
But, it’s likely you’re concerned that your employees are spending too much of your time surfing the internet, rather than working productively. Perhaps you’re also worried that the sites they are visiting could cause problems to your equipment by becoming infected with viruses.
Just last week, you had to have your tech support guy come in and spend a day fixing a computer.
Costs to you:
- Day of work lost from the employee;
- Day of use lost from the equipment; and
- Day of work paid to your tech support guy to fix the problem
Your IT officer told you that the problem he found could have been avoided if you used something called web content filtering.
So, the next day, you meet with your managers. They tell you that your employees are spending too much time surfing the internet doing non-productive things such as following family and friends on social media, shopping, and bidding on stuff on eBay.
You call your tech guy for advice and he gives you the same answer he did the day before. You need to implement web content filtering in your business.
Companies like yours which have this service in place, are able to monitor employee internet usage and prevent employees from visiting potentially harmful sites. They are also able to correct non-productive employee behaviour before it can have any impact on the business.
What is web content filtering?
A web filter can be defined as follows:
‘A web filter…is a piece of software designed to restrict what websites a user can visit on his or her computer’
In your case, you may want the web filter to automatically monitor and potentially prevent the following activities:
- Employees using the internet for non-business-related activities. E.g., shopping, social media, and personal business;
- Employees using the internet for inappropriate and potentially libellous activities. g. visiting sites offering adult content.
- Employees visiting a malicious site, which downloads software that corrupts their PC without their knowledge and potentially compromises the security of your entire network and business;
- Employees receiving an email that installs a virus on their machine or tricks them to go to a malicious site; and
- Employee machines directed by a hacker to attack another organisation.
Each of these situations can seriously hurt your company performance.
And your profit…
You know that you don’t have the tech staff who are capable of implementing and managing web filtering, so you ask your tech guy how you can implement this service without having to hire somebody.
Wisely, your tech guy suggests locating a Managed Service Provider (MSP) who offers web content filtering as a service.
Selecting a Managed Service Provider for web content filtering
For those interested in finding some good candidates, there are several key factors to consider:
- Make sure you have access to the raw data generated for logging and event reporting. You will need this data if your organisation experiences a security breach.
- Ensure your MSP offers industry standard content categories. You can always aggregate categories later to simplify reports, but you can never deconstruct aggregated categories to the original ones.
- Carefully examine how the MSP treats exceptions and manages white listing and black listing capabilities.
- Determine the manufacturer deployed by the MSP. You need to go to the manufacturer to change a category for a site wrongfully blocked. How quickly will the MSP reflect those changes in category assignments by the manufacturer?
- How much has the MSP customised the web content filter? Does this customisation prevent the MSP from applying manufacturer updates in a timely manner?
Nettko can advise on all aspects of Managed Web Filtering, allowing reporting and control of web browsing across your business. Please reach out to us on our contact page or give us a call on 1300 NETTKO